Frequently Asked Questions


Does acupuncture hurt?

Not at all. Each needle is as thin as a hair. While some points can be sensitive, most people feel very little discomfort. To ease your mind, a practitioner will be in the room so you can always communicate if you feel uncomfortable at any time. Good vibes only.

What is a session like / what does it feel like?

We work to make sure your session is as relaxing as can be. After check in, we’ll escort you to a private room where you can change and get comfortable. If you’re new, we’ll give you a complete consultation to figure out your goals and how chinese medicine can help. We’ll then begin inserting the acupuncture needles, which takes about 5-10 minutes. We’ll leave the needles in for 20-30 minutes for the duration of your treatment. With each session, an acupuncturist will keep you updated on your progress.

What do I wear?

We know you’re always on the go, so we provide a comfy layer to wear during treatment so you don’t have to bring a thing. Our soft fabrics will drape you so you feel relaxed and comfortable throughout your entire treatment. If you prefer your own clothing, we recommend wearing a loose shirt and pants.

Do you accept insurance?

We currently accept HSA and FSA. We don’t accept insurance at this time, but we can provide you information so you can submit an insurance claim.

What are the best reasons to do it / what are the benefits? / is it for me?

From depression to musculoskeletal issues, acupuncture is here to treat a variety of conditions. Chat with one of our ORA professionals to learn if acupuncture can offer you the type of healing you need.

How many sessions until it is effective?

Everyone’s condition is unique, so you may feel results ranging from one to several sessions. We’ll assess your condition each session so you can understand your treatment journey.

How often should I go?

The more often you come, the more benefits you’ll feel. Because each person is different, our acupuncturist can advise you on your specific needs.

How many concerns can be treated in one session?

ORA’s acupuncture treats the whole body with a holistic medical approach, addressing multiple concerns in each appointment. Choose up to two focuses in our regular session and one specific concern in our express session.

Any side effects?

Because acupuncture relaxes your muscles into a meditative state, some people prefer not to exercise immediately after. You shouldn’t experience any side effects. Some people might see minor bruising at the area of insertion, but this is normal.

Do I need a specific problem to go?

Acupuncture treats your entire system. You don’t need a specific problem–our acupuncturist will explain how acupuncture can help your body holistically for optimal health.

What is your cancellation and return policy?

Cancellation and Return Policy RETURN POLICY: Products: Your unopened product purchases are eligible for an exchange or store credit within 30 days of purchase. Store credit may be applied to products and services. In-house and take-away Teas and Tonics are non-refundable. Service: Services are non-refundable, however we would like you to be 100% satisfied and can work with you and your service provider to get you there. APPOINTMENT LATE AND CANCELLATION POLICY: We understand that sometimes time gets the best of us and changes in our schedule happen. To maximize your time with your acupuncturist, we recommend arriving 10 minutes early to your scheduled appointment, however we do give you a 5 minute grace period to check in, without penalty. Running Late: Depending on what the focus of your session is, if you are more than 5 minutes late your acupuncturist may recommend rescheduling to maximize your treatment time. Arrivals 15 minutes or more after your appointment time, unfortunately, can’t be accommodated. You can reschedule your appointment within 7 days without penalty. No Show: No show appointments will be charged the full service fee. Need to Cancel: Appointments cancelled or rescheduled prior to 24 hours of the scheduled time may be done so without penalty. Appointments cancelled within 24 hours of their scheduled time will have a $50 penalty. Appointments scheduled less than 24 hours in advance cannot be cancelled.

Teas + Tonics

Are the Teas and Tonics safe for pregnant or nursing woman?

Tonics: Particular cautions for pregnancy:

Tonic herbs are generally considered safe and the amounts used in each tonic shot are typically small dosages; however, in order to maintain a conservative approach for pregnant women, particularly in the first trimester, the following ingredients should be avoided and replaced with Reishi and/or Chaga:

Deer Antler Essence (Pick Me Up)
Supreme Shen (Blessed Not Stressed)
Yin Replenisher (Blessed Not Stressed, Sexual Healing)
Shanghai Lady (Sexual Healing )
Dew Drops (Down to Detox)

For nursing mothers, it would be best to avoid Deer Antler Essence and Shanghai Lady (contains Deer Antler). Again, Reishi is highly recommended for both nursing and pregnant women.

Ora tea blends are generally safe for pregnant and nursing women; however, pregnant women trying to avoid Caffeine should avoid tea blends with Puehr, which is in The Best Digest blend.

What is in the tonics?

Used by Taoist masters for thousands of years, tonics are very special herbal substances that balance and tone the body.

Each drink at our tea bar offers more than just a few herbs in a cup. Our recipes are created by a top herbalist with more than 20 years of experience working with the most well-known raw food chefs, Jingmasters, and herbalists in the health industry. Tonics enhance energy, physical strength, sexual vitality, mental acuity, wisdom and more to boost overall wellness. We recommend consuming teas and tonics regularly to strengthen immunity and reduce inflammation. Just take a seat, enjoy a sip, and feel the powers of ancient Chinese medicine.

Tonics are one of the most effective and economical ways to consume herbal remedies. Our delicious tonics help you ingest these herbs without any excipients so you absorb them faster and get the most out of them compared to more commonly consumed foods or nutrients. They’re designed to complement your body’s immune system to help you become less susceptible to getting sick. The more you use them, the more the effects tend to increase, giving your body cumulative long-term benefits and preventative health.

It’s a sip that keeps on giving.

Note: When taken as directed, you won’t experience any side effects.

Where did you get the teas from?

ORA fuses classical Chinese Medicine Philosophy with modern herbal innovations. Custom blended by the Abbe Tea company, our teas feature organic, fair trade + sustainably harvested ingredients.

Do you recommend tonics with teas? What order?

We recommend first consuming tonics on an empty stomach so they can be most effectively absorbed. Adding a warm tea afterward will boost your body’s absorption. So drink and enjoy the benefits coming your way.